After-sales service measures

(1) The company's after-sales service organization map

(2) Description of after-sales service guarantee capability

1. The company has established an after-sales service system under the leadership of the general manager, authorizing the person in charge of quality to carry out the work in an all-round way. The person in charge of quality is fully responsible for the quality of after-sales service, and specifically leads the after-sales service work and quality management work. The marketing department is responsible for organizing and coordinating the after-sales service personnel, and earnestly performing the after-sales service quality responsibilities. Our company has offices in Beijing, Shanghai and Taiyuan. There are 12 after-sales service personnel, all of whom are experienced and skilled personnel in our company. They are skilled, familiar with the performance, structure and characteristics of products, and have strong problem-solving ability.

2. After each batch of products, the marketing department will call back to customers to inquire about the product quality and obtain product quality information in time. For the customer's quality objection to our company's products, the company will make a handling opinion within 24 hours after receiving the objection. Our company will file the product quality problems and handling results fed back by users.

3. The general manager organizes the quality department, marketing department and other relevant personnel to pay a return visit to the customer from time to time to listen to the customer's opinions and suggestions on our company's products with an open mind. At the end of the year, the marketing department will issue a customer satisfaction questionnaire to collect customers' evaluation and suggestions on the company's quality and delivery date. The marketing department shall summarize and analyze the customer return visit and investigation, and the quality director shall organize the cause analysis to continuously improve and enhance customer satisfaction.

4. Based on the principle of "quality first, customer satisfaction", our company has strict internal management. From raw materials entering the factory to products leaving the factory, we strictly follow the procedures specified in the quality system documents, and set up full-time inspectors to strictly control product quality.

(3) After-sales service flow chart